Terms and conditions

Terms and conditions

You can pay with:
- VISA, MasterCard, Maestro and JCB
- To our Bank account with Swift kode/BIC kode: NDEADKKK and IBAN number: DK4420000727127895. Please remember to write your name.

We will do our best to dispatch the items within 24 hours of receiving your order. Normally, goods ordered before 14:50 are shipped the same day. The goods are delivered by PostNord as a letter, so you do not need to collect from the Post Office.

Delivery to an address in UK takes 2 -4 business days (Express). Timely delivery to you requires timely delivery by PostNord.

To ensure the delivery of your goods, you are responsible for providing the correct address, including the street number.

Changes and returns.
It is very important for us that you are totally satisfied with the products, you have bought. You won’t know this, until you hold the underpants in your hand. Should you regret your purchase, you can return the items to us within 30 days of delivery date. We will repay you the money a few days after we have received the returned items. The underpants must be returned in the same condition as you received them and must not have been used or washed. The underpants must be returned in intact and original packaging. We do not replace the return freight.

If you would like another size or design, the easiest way, is to order the pair you want from our homepage so you instantly know, if it is in stock. The pair you do not want to keep, you return within 30 days of delivery date.
DRY & COOL provides, according to Danish law, two years warranty if the product has defects which have occurred due to normal use. The warranty does not cover defects or wear which has occurred due to misuse or poor maintenance. DRY & COOL controls all items before shipping, but if anything is faulty with your received goods, you can return it to DRY & COOL, Havremarken 4, Hal A3, 3650 Ølstykke, Denmark. Please include an explanation and the original invoice. When we receive the returned items, you will receive an e-mail about the further process. 

Collection of personel data
We register your personal information only with the purpose of being able to supply the product to you and provide you the best possible service in relation to your purchase. All information is stored safely and will not be passed on to third party.

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